gentic LabClient Service Terms
How we work with clients, from the quote to the handoff: scope, payment, ownership, third parties, warranties, liability, and ending.
These terms apply to work the Lab does for you. A quote, agreement or handoff you sign in the client area refers to them. If a signed document says something different, the signed document wins for that point.
1. One number before a line of code
Every project starts with a written scope and one price, in your currency, before we build. Anything we add without charge is still listed at its value on the quote so you can see what you received. Work outside the scope needs a new number in writing.
2. Priced for your market
We price by market: Egypt, the Gulf, the United States and the United Kingdom each get a rate set for that market. The price on your quote is the price, with any taxes stated separately where they apply.
3. No monthly rent
Features we build into your store or app are yours and carry no subscription to us. Third-party services you choose to use (for example Shopify, Cloudflare, Meta, Google, courier or payment providers) have their own fees and terms, paid by you to them.
4. Payment
Payment is arranged between us directly, by bank transfer or another method we agree in writing. The invoice states the amount, currency and due date. We issue a receipt in your client area when payment lands. We may pause work on an unpaid invoice after notice.
5. What you own
On full payment, you own the site, store, app or system we delivered for you: its code, its content, and its configuration, outright. You may host, change, and hand it to anyone. We keep ownership of our pre-existing tools, libraries, templates and know-how, and grant you a perpetual license to use them inside what we delivered. Open-source components stay under their own licenses. We may name you as a client and show the public face of the work unless you tell us not to.
6. Your part
You provide access, content, brand assets, decisions and approvals on time. You confirm that what you give us is yours to use. Delays on your side move the timeline.
7. Third-party platforms and accounts
We often work inside your accounts on third-party platforms. Those accounts are yours; you keep their credentials and billing. We follow the platforms' terms and cannot control their changes, outages or decisions.
8. AI and automation
We use AI tools in our engineering. We stay responsible for the result we deliver. Systems we build that use AI on your behalf (agents, automations, content) act under your instructions and your review; we set them up with care but cannot promise a specific business outcome.
9. Warranty and support
We warrant that delivered work matches the written scope for 30 days after handoff, and we fix defects reported in that time at no charge. Beyond that, support is quoted separately. We do not warrant against changes made by you or a third party, or against third-party platform changes.
10. Liability
To the extent the law allows, our total liability for a project is limited to the amount you paid us for that project, and neither side is liable for indirect or consequential loss, lost profits, or lost data. Nothing limits liability for fraud, willful misconduct, or anything that cannot be limited by law.
11. Confidentiality
Each side keeps the other's non-public information confidential and uses it only for the work, during the work and for three years after.
12. Term, ending, and offboarding
Either side may end the relationship with written notice. From the client area you can start it with "End business with us". We then send the closing list within one working day: open invoices, credentials and assets to hand over, and what needs your approval. You receive every file you are owed. Your client area data is removed when both sides say done, 30 days later unless we agree otherwise. Paid work stays yours; unpaid work stays ours until paid.
13. Law and disputes
These terms are governed by the laws of the State of New Jersey, United States. Before any claim, both sides will try to resolve the matter in good faith by written exchange for 30 days. Disputes not resolved go to the state or federal courts sitting in New Jersey. Where a mandatory law in your country gives you a different forum, that law applies.
14. Changes
We may update these terms for future work; work already quoted keeps the terms it was quoted under. Version 1.0, September 7, 2026.